Q: How soon will I get my order?
It is our goal to ship paid orders out within 1 to 2 business days from the time the order was placed. During peak times (such as back to school seasons, or during this COVID-19 pandemic) these times will vary. Please be patient with us if your order does not get shipped in that time frame. We will send you an email with tracking information once your order has shipped.
Q: Can I pick up my order?
Yes, if you live within driving distance of our Surrey, BC office. Please wait for our email to let you know it's ready for pick up before popping in. (There are extra precautions in place during the COVID-19 pandemic, and will be outlined in our email to you).
Q: Can I use a Purchase Order number?
If you are a home learning family enrolled with a Distributed Learning school, we ask you to put the name of your school, your student's name, and your PO number if one has been issued, into the box on the cart page just above the checkout button. (If you are with HCOS, please refer to our HCOS FAQ page). Orders will be shipped out once we've received payment or approval of payment by your school. This could take up to 30 days depending on the school.
If you are ordering on behalf of a public or private school board, please put any pertinent details in the box on the cart page just above the checkout button.
Q: Can I add an item to my recently placed order?
For the most part, no, unfortunately once an order has been submitted, it cannot be added to. You will need to place a new order. However if you are doing it within 24 hours of placing your first order, we may be able to accommodate the request, if we haven't already shipped it out. There may be additional shipping charges if the item is heavy.
Q: Can I return an item I no longer need?
We will accept returns up to 14 days from the date of the order. The item must be in NEW condition. If you need to ship the item back to us, the shipping costs are yours to bear. There is a 10% restocking fee, and the refund will be applied to the same method of payment as used to place the order, once we've received the item and deem it is resellable. Please note that during the COVID-19 pandemic, we are NOT accepting any returns, until this sentence has been removed.